Carbon38 Reviews

If I could put ZERO Star I would ... That's what happens when a company uses a subcontractor to take care of their returns.
To be clear : if you buy, you can not return the clothes, because the subcontractor ( HAPPY Returns ) doesn't send you back the QRC Code. The woman that I got by email, who was nice actually, doesn't have access to the QRC Code... And she works at the costumer service. Interesting right ?

Did I receive my full order ? No. It miss a legging. Will I receive it ? No. Because they sold more of this item than they had in stock.

To K. W. J. : stay in the blog business, because you are good to do looks, to take pics etc... But avoid, the online retail. That doesn't look good on you... Your company is a scam !

I’ve never sought out a way to leave a negative review before. I ordered 10 items, received 9 items, and only one of them was something I’d actually ordered. I emailed customer service twice and then called and was told I would have to ship everything back before I would receive the items I’d actually ordered. I opted to cancel the order and then was told they would have to receive the wrong items back at their warehouse before I would be refunded. Just really poor systems and procedures. I guess I won’t order from them again 🙄 I’d expected them to want to ship the correct items immediately.

I placed an order last week for a top, and pair of pants that were on sale. I received an email that The top had shipped out but I noticed that the pants didn’t. I called a week later only to find out that the pants sold out. Their website isn’t in sync with their warehouse. Meanwhile my credit card was immediately charged for both items. They never communicated in any way that the pants were sold out. If I didn’t call I would have never known. This is an Extremely unprofessional company. This was my first time ordering from them,& will certainly be my last.

How do i get in touch with carbon 38 customer service? I received an order that was wrong, but not before telling them it was wrong. Nobody ever answered my email! I started a return but never received email with return label! Lastly, can’t get in touch with customer service via phone number provided.

Same issues as the many other reviewers. Lost package. Absolutely no help from customer service. Thankfully I can dispute the charge with my credit card company, but I shouldn’t have to. I have shopped here quite a bit with no issue (except one about 3 years ago, which was resolved). When a good customer needs help, they should help. They should help every customer. So disappointing. Raymund should be fired.

I placed an order on 7/27/21 and I have still not received it. I have argued with customer service. They are horrible. They have lost a customer. Stick to lululemon. Anna kept giving me the run around after asking to speak to supervisor. She offered 20% off on a future purchase. I told her I needed to be compensated on the order that had not arrived. They finally refunded my order.

Placed an incorrect order on a “final sale” item and sent out an email within 5 minutes of it being placed. They didn’t respond so I resent the email. Still no response. Resent it again, no response and the item has now shipped. It’s been 4 days since I placed the order and I have yet to receive a response. Never have I dealt with a company with such a poor response level. It’s unfortunate because I really wanted to give this place a chance but never again. Should’ve actually came on here before I decided to even deal with them. I will be sure to let others know.

I wish zero stars was an option here. Customer service must be trained to lie to customers who are having issues, in hopes they won’t notice. Absolutely awful company who charges 100 times what their products are worth, and does not value their customers in the slightest. Still waiting for an issue to be resolved that had a very simple solution. I would discourage everyone from shopping here in the future.

I placed an order on May 16 for an ONA set a week later I received an order with short and top different sizes. I’ve contacted company as soon as possible, provided with all the info including photos they needed. A month later no replacement and no money. Horrible experience will never order again.

This company by far has the worst Custmer service ever. I made two separate purchases and both packages had issues with delivery, they refused to send out another package to me rather made me wait for over 6 weeks until they received the package back before sending me another set. I don’t recommend them.